Process Step Exit Rate %

Shows the percentage of accesses, for which the following mandatory or optional process step was not accessed.

Calculation: "Process Step Exits" / "Process Step Amount" * 100

The fact on how the exit is counted specifically depends on the chosen validity in the configuration of the process:

• Validity "Process"
  A user is counted as exit, when he doesn't access the subsequent process step within the visit and/or starts the process again before he finishes it.
• Validity "Visit"
  A user is counted as exit, when he doesn't access the subsequent process step within the visit.
• Validity "Visitor"
  A user is counted as exit, when he doesn't access the subsequent process step within the configured time period.